Shipping policy
SHIPPING POLICY
This Shipping Policy is issued by JAKbetterlifeproducts LLC, doing business as Clear Mind State ("we," "our," or "us").
Effective Date: September 17, 2026
1. Introduction
At Clear Mind State, we are committed to a straightforward and reliable shipping experience. This policy explains how we process and ship orders placed on clearmindstate.com.
Summary
- Service: Standard Shipping
- Cost: Free on most orders within the Continental U.S. (excludes AK/HI)
- Handling time: 1–3 business days
- Transit time: 5–8 business days
- Total estimated delivery: 6–11 business days from order date
- Destination: Continental United States (48 contiguous states and DC)
2. Shipping Destinations
We currently ship within the Continental U.S. only. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses. We do not ship to P.O. boxes that cannot accept carrier delivery.
3. Shipping Costs
Standard shipping is free on most orders within the Continental U.S. (excludes AK/HI). Any shipping costs that apply — including for items excluded from free shipping — are calculated and displayed at checkout before payment. There are no hidden fees.
4. Order Handling and Delivery Time
Orders are processed within 1–3 business days of being placed. After processing, carrier transit typically takes 5–8 business days, for a total estimated delivery window of 6–11 business days from your order date. Business days are Monday through Friday, excluding federal holidays.
If an individual product requires additional lead time, this will be noted on that product's page and takes precedence over the general timeframe above.
5. Shipping Carriers
Orders ship via USPS, UPS, FedEx, or comparable national carriers based on destination and package size. Every shipment includes tracking. You will receive a tracking number by email once your order ships.
6. Order Tracking
A tracking link will be emailed to you when your order ships. Use that link to follow your delivery from our warehouse to your door. If you have not received a tracking email within 3 business days of your order date, please contact us.
7. Delivery Issues
Delayed or lost packages: If your delivery has not arrived within the estimated window, email us at support@clearmindstate.com or call 813-421-5406 and we will open a trace with the carrier.
Marked delivered but not received:
- Confirm the shipping address on your order
- Check with neighbors or building management
- Contact us within 7 days and we will assist
Damaged packages: Photograph the outer packaging and the item before moving it. Contact us within 7 days of delivery at support@clearmindstate.com and we will arrange a replacement or refund.
8. Missing Items
If an item is missing from your package, contact us within 7 days of delivery with your order number and the affected item. We will send the missing item or issue a refund.
9. Address Accuracy
Please review your shipping address carefully before placing your order. We are not responsible for deliveries made to incorrectly entered addresses. If a package is returned to us due to an address error, we will contact you to arrange reshipment; any applicable reshipment fees will apply.
10. Returns and Refunds
We accept returns within 30 days of delivery for most items. Please see our full Return and Refund Policy at clearmindstate.com/policies/refund-policy for complete terms, conditions, and fees.
11. Contact
- Email: support@clearmindstate.com
- Phone: 813-421-5406
- Hours: Monday to Friday, 9am to 5pm EST
- Address: JAKbetterlifeproducts LLC is an e-commerce business. We do not operate a public retail location. For all correspondence, please contact us by email or phone.
- Entity: JAKbetterlifeproducts LLC, operator of Clear Mind State
12. Changes to This Policy
We may update this Shipping Policy from time to time. Changes take effect upon posting to this page.
Thank you for shopping with Clear Mind State.
