Privacy policy

PRIVACY POLICY

This Privacy Policy is issued by JAKbetterlifeproducts LLC, doing business as Clear Mind State ("we," "our," or "us").

Effective Date: September 17, 2026

1. Overview

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit or make a purchase from clearmindstate.com. By using our site, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly:

  • Name, email address, phone number, and billing or shipping address when you place an order or create an account
  • Payment information (processed securely by our payment processor; we do not store full card numbers)
  • Communications you send us, including support inquiries and form submissions

Information collected automatically:

  • Browser type, IP address, device type, and operating system
  • Pages visited, time spent on pages, links clicked, and referring URLs
  • Cookies and similar tracking technologies (see Section 6)

Information from third parties:

  • Order and payment data from Shopify, our e-commerce platform
  • Analytics data from services such as Google Analytics

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and communicate about them
  • Send order confirmations, shipping updates, and receipts
  • Respond to your questions, comments, and support requests
  • Send marketing emails if you have opted in (you may opt out at any time)
  • Improve our website, product offerings, and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business, including Shopify (e-commerce platform), payment processors, shipping carriers, and email service providers. These providers are contractually required to protect your information.
  • Legal authorities if required by law, court order, or to protect the rights and safety of our customers or others.
  • Business transfers in the event of a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order records are typically retained for a minimum of 7 years for accounting and legal compliance purposes.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

To exercise any of these rights, contact us at support@clearmindstate.com.

8. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion of that information, and to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at support@clearmindstate.com.

9. Children's Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Contact

If you have questions about this Privacy Policy or how we handle your information, contact us:

  • Email: support@clearmindstate.com
  • Phone: 813-421-5406
  • Hours: Monday to Friday, 9am to 5pm EST
  • Address: JAKbetterlifeproducts LLC is an e-commerce business. We do not operate a public retail location. For all correspondence, please contact us by email or phone.
  • Entity: JAKbetterlifeproducts LLC, operator of Clear Mind State

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting to this page. Your continued use of our site after changes are posted constitutes your acceptance of the updated policy.