Return and Refund Policy

This Return and Refund Policy is issued by JAKbetterlifeproducts LLC, operator of Clear Mind State.

Effective Date: July 31, 2026

1. Overview

At Clear Mind State, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through clearmindstate.com.

Summary

Region: United States
Return window: 30 days total; damage or defects must be reported within 7 days of delivery
Return eligibility: Accepts returns for both defective and non-defective products that meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect
Restocking fee: 25% of the product price for approved non-defective returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@clearmindstate.com
Phone: 248-765-9664
Address: JAKbetterlifeproducts LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States
EIN: 42-2322165
Hours: Monday to Friday, 9 AM to 5 PM ET

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new, unused item within the policy window
Any damage or issue was reported within 7 days of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used, assembled, or installed products cannot be returned unless defective on arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved defective/damaged/incorrect-item returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days of approval.

For non-defective returns (change of mind), the customer is responsible for return shipping costs.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount is deducted from your refund total. Exchanges for the same item, and returns due to defect, damage, or error on our part, do not incur a restocking fee.

If you send an item back without using the provided label (where one was issued), we may not reimburse you for shipping costs.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products, as long as they meet the return conditions above. Replacement items ship once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 7 days of delivery
Items damaged due to misuse or neglect
Custom, special-order, or clearance/final-sale items
Items that are not unused or are missing original packaging and accessories

9. Cancellations

Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible; you must follow the return process outlined above