Return and Refund Policy

RETURN AND REFUND POLICY

This Return and Refund Policy is issued by JAKbetterlifeproducts LLC, doing business as Clear Mind State ("we," "our," or "us").

Effective Date: September 17, 2026

1. Overview

At Clear Mind State, we stand behind the quality of every product we carry. This policy explains when and how returns and refunds are accepted for purchases made through clearmindstate.com.

Summary

  • Region: United States
  • Return window: 30 days from delivery
  • Damage or defect reporting: Must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective items that meet the conditions below
  • Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To start a return or report a damage or defect, contact our customer service team:

  • Email: support@clearmindstate.com
  • Phone: 813-421-5406
  • Hours: Monday to Friday, 9am to 5pm EST
  • Address: JAKbetterlifeproducts LLC is an e-commerce business. We do not operate a public retail location. For all correspondence, please contact us by email or phone.
  • Entity: JAKbetterlifeproducts LLC, operator of Clear Mind State

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new, unused item within the return window
  • Any damage or defect was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused, unassembled, and returned with all original packaging and accessories

Used, assembled, or installed products cannot be returned unless they were defective upon arrival.

4. Reporting Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include:

  • Your order number
  • Clear photographs showing the damage or issue
  • A brief description of the problem

We will review your submission and, if approved, provide return instructions. For defective, damaged, or incorrect items, we provide a prepaid return shipping label at no cost to you.

5. Return Shipping and Fees

Change-of-mind returns: The customer is responsible for return shipping costs. Please ship the item with a trackable carrier and retain your proof of shipment.

Defective, damaged, or incorrect items: We provide a prepaid return label. Please use the provided label and ship the item within 7 days of return approval.

Restocking Fee: A 25% restocking fee, calculated on the product price, will be deducted from the refund on approved non-defective returns. No restocking fee applies to returns due to defect, damage, or an error on our part, or to exchanges for the same item.

6. Refunds and Replacements

  • We will confirm whether a refund or replacement applies after receiving and inspecting your return
  • Refunds are issued to the original payment method within 7 business days of receiving and approving the return
  • If you prefer a replacement rather than a refund, we will ship one upon receiving the returned item

7. Exchanges

We accept exchanges for both defective and non-defective products, provided they meet the return conditions above. Replacement items are shipped once the original item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery for defect or damage
  • Items damaged due to misuse, neglect, or improper assembly
  • Custom, special-order, or clearance/final-sale items
  • Items that are not in unused condition or are missing original packaging and accessories

9. Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, cancellation is not possible and the return process above applies.

10. Legal Rights

This policy does not limit or affect any rights you may have under applicable U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting to this page.

By purchasing from Clear Mind State, you agree to this Return and Refund Policy.

JAKbetterlifeproducts LLC support@clearmindstate.com 813-421-5406 JAKbetterlifeproducts LLC is an e-commerce business. We do not operate a public retail location. For all correspondence, please contact us by email or phone.