Contact Us

Contact

How Can We Help?

Whether you have questions about our infrared saunas, cold plunges, or need guidance choosing the right wellness solution for your space.

Most messages answered within 1 business day
Ways to Connect

Choose Your Preferred Channel

Email

support@clearmindstate.com
Replies within 24 hours

Phone

248-765-9664
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long will it take for my order to arrive?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package the entire way.

Do you offer free shipping on saunas and cold plunges?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on your destination and package size, and you can check our Shipping Policy for full details.

What is your return policy for large wellness equipment?

We want you to be completely happy with your purchase. If something is not the right fit, please reach out to our support team at support@clearmindstate.com and we will walk you through the return process. We recommend reviewing our full Returns Policy on our website for specific timelines and conditions.

Can I exchange my product for a different model?

We understand that choosing the right wellness solution sometimes takes a second look. Contact our team and let us know which product you would like instead, and we will guide you through the exchange steps. Our goal is to make sure you end up with the right fit for your space and routine.

How do I choose between an infrared sauna and a red light therapy panel?

Infrared saunas provide a full-body heat experience in an enclosed cabin, while red light therapy panels deliver targeted wavelengths you can use in an open setting. The best choice depends on your available space, how you plan to use it, and your personal preferences. Feel free to call or email us and we can help you decide which option fits your lifestyle.

What power requirements do your infrared saunas and cold plunges need?

Power requirements vary by model and size. Most of our infrared saunas plug into a standard household outlet, while some larger units may require a dedicated circuit. Each product page lists the specific electrical requirements, and our team is happy to help you confirm compatibility with your home setup before you buy.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Responsive Support

Our team responds to every inquiry within one business day, so you are never left waiting for answers.

Secure Transactions

Every order is processed through encrypted, PCI-compliant checkout to keep your payment details protected.

Personalized Guidance

Not sure which product fits your space? Our team provides tailored recommendations based on your needs.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.

Owned and operated by Clear Mind State
7901 4th St N, STE 300, St. Petersburg, FL 33702